Terms of service

Effective November 5, 2026. Last updated November 5, 2026.

1. Who we are

Paneer Papa is a meal prep business in Austin, Texas, operated by Paneer Papa, LLC ("Paneer Papa," "we," "us"). These Terms cover paneerpapa.com, every order you place with us, and our email and text programs. Questions: abhay@paneerpapa.com.

2. Agreeing to these Terms

By placing an order, creating an account, or signing up for our emails or texts, you agree to these Terms and our Privacy Policy. If you don't agree, please don't order or sign up. You must be 18 or older, or have a parent or guardian's permission, to order.

3. How ordering works

The menu is posted each Wednesday. Orders close Sunday at 2:00 PM Central. Pickup is the following Tuesday, 5:00–10:00 PM.
Your order is confirmed when you receive a confirmation email. We may decline or cancel an order (for example, if an item sells out or a price was listed in error). If we do, we refund what you paid for the affected items.
We cook to order. Quantities are set when orders close, which is why the deadline matters.
Menu items, ingredients and photos may vary slightly from week to week. Photos are for illustration.

4. Prices and payment

Prices are in U.S. dollars and shown at checkout, plus any applicable sales tax.
Payment is taken in full when you order, through Shopify's checkout. We don't store your card details.
We may change prices for future weeks at any time. The price you paid is the price for that order.

5. Pickup

Pickup is at the address shared in your confirmation. There is no delivery unless we say otherwise for a specific week.
Bring your order name or confirmation. Someone else may pick up for you if they give your name.
Your food is your responsibility once it's handed over, including keeping it cold on the way home.

6. All sales are final

No cancellations, changes or refunds once an order is placed, because groceries are bought and food is cooked for each order.
Missed pickup: food not picked up by 10:00 PM Tuesday is not refunded and may be donated or discarded for food safety.
We cancel: if we have to cancel a pickup (illness, weather, kitchen problem), you get a full refund or credit, your choice.

7. Returns

Because it's perishable food, we can't take returns once it leaves pickup. If something is wrong with your order, email abhay@paneerpapa.com.

8. Storage and food safety

Refrigerate your meals within 2 hours of pickup, at 40°F or below.
Eat refrigerated meals within 5 days of pickup, or freeze them on pickup day.
Reheat until steaming hot throughout (165°F). Follow any instructions on the label.
We aren't responsible for food that was stored or reheated in a way that doesn't follow these steps or the label.

9. Allergens

Our kitchen handles wheat, soy, dairy, eggs, coconut, sesame and nuts.
Labels such as "gluten-free," "dairy-free" or "nut-free" mean the recipe has none of that ingredient. Our kitchen is not allergen-free and the items are not certified, so cross-contact is possible.
If you have a severe allergy, please don't order without talking to us first. Check every label each week, because recipes change.

10. Nutrition information

Calories and macros are estimates calculated from our recipes, weighed portions and ingredient nutrition data. Actual values vary with natural differences in ingredients and cooking, and with the protein or options you choose. Figures are for the standard version unless the product page says otherwise.

11. Not medical advice

Our food and content are for general information. They aren't medical, dietary or fitness advice. Talk to a doctor or registered dietitian before changing your diet, especially if you're pregnant or have a medical condition.

12. Discount codes

Codes are one per order, can't be combined unless we say so, have no cash value, and can't be applied to past orders.
First-order codes (such as WELCOME10) are for customers who have never ordered before, one use per person. We may cancel a code that's been used against its terms.
We can change or end any promotion at any time. Changes don't affect orders already placed.

13. Text messages (Paneer Papa Texts)

What you get: if you tick the text box, you agree to receive recurring automated marketing texts from Paneer Papa at the number you gave: the weekly menu, order reminders and offers. Up to 3 messages a week.
Not required: agreeing to texts is not a condition of buying anything, and you get the same discount without it.
Stop anytime: reply STOP to stop. Replies like END, CANCEL, QUIT, UNSUBSCRIBE or "stop texting me" also work, as does emailing abhay@paneerpapa.com. We'll send one text confirming you've opted out, and nothing after it.
Help: reply HELP, or contact abhay@paneerpapa.com.
Cost: message and data rates may apply. Carriers aren't liable for delayed or undelivered messages.
When we send: marketing texts go out only between 9 AM and 9 PM Monday to Saturday and noon to 9 PM Sunday, Central time.
Your number: we don't sell or share your phone number or text opt-in with anyone for their own marketing. See our Privacy Policy.
Order texts: messages about an order you placed (like "your order is ready") are not marketing and may still be sent if you opt out of marketing texts.
If you change or give up your number, reply STOP first or tell us, so we don't text the new owner.

14. Emails

If you sign up, we'll email you the weekly menu, reminders and offers. Every marketing email has an unsubscribe link. Order confirmations and receipts are still sent after you unsubscribe.

15. Photos, reviews and our content

If you tag us, send us a photo, or leave a review, you allow us to share it on our website and social media, with credit to you. We'll ask before using your face or full name in an ad.
Our recipes, photos, videos, labels, logo and website content belong to Paneer Papa. Please don't copy them for commercial use.

16. Using the website

Don't misuse the site: no fraud, fake orders, reselling our food, abusing codes, scraping, or interfering with how it works. We can cancel orders or close accounts that break these Terms.

17. Disclaimers

We make our food with care, but the website and our content are provided "as is." To the extent the law allows, we don't make promises beyond what's in these Terms, including about results from eating our food. Nothing here limits rights you have under Texas or federal consumer protection law that can't be waived.

18. Limits on our liability

To the extent the law allows, our total liability for any claim about an order is the amount you paid for that order. We aren't liable for indirect or consequential losses. This doesn't limit liability for gross negligence, intentional misconduct, or anything else the law doesn't allow us to limit.

19. Your responsibility

If you break these Terms or misuse our food (for example, ignoring the storage steps or allergen warnings, or reselling it), you agree to cover the costs and claims that result for us, to the extent the law allows.

20. Resolving disputes

Talk to us first. Email abhay@paneerpapa.com with your name, order and what you'd like done. We'll try to fix it within 30 days before either side takes it further.
Small claims. Either side can take a claim to small claims court (Texas justice court) in Travis County.
Arbitration. Otherwise, disputes are settled by individual binding arbitration run by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court.
No class actions. Claims are brought individually, not as a class, collective or representative action. This covers claims about texts and emails too.
Opting out. You can opt out of arbitration within 30 days of first agreeing to these Terms by emailing abhay@paneerpapa.com with "arbitration opt-out."

21. Texas law

These Terms are governed by Texas law and applicable federal law. Any case not in arbitration or small claims is heard in the state or federal courts in Travis County, Texas.

22. Changes and contact

We may update these Terms. The date at the top shows the latest version, and changes apply to orders placed after that date. If we make a big change, we'll tell subscribers by email. If any part of these Terms can't be enforced, the rest still applies.

Contact: Paneer Papa, LLC · 1222 Fort Branch Boulevard, Austin, TX 78721 · abhay@paneerpapa.com